 Administrative Applications

Explains how to set up multi-factor authentication for Blackbaud (Raiser's edge) via an authenticator app. Also supplies a link to Blackbaud's knowledgebase.

Documentation for the IT Service Desk to handle ID Card Suffix issues

Problem: Reports when printed are cutting off the ends of rows and bottom of pages.
Note: With AS400 "Reports" in general, they are set to a predetermined font, number of rows and characters per row for each page, this was based on the old Windows Client Access software. If the following settings still fail to produce suitable printouts, the EAS team should work with the user and new iAccess Java client, to scale the report pages correctly.

iCIMS Feedback Forms using Microsoft Teams

Instructions on how to install or update to Microsoft Office 2019 using the Software Center on your computer.

Share and Embed video entries from Kaltura to third party sites, such as the PCT Portal. Steps provided will avoid the return of "No source video was found" error messages during playback.

How to manage Parton Manager users, profiles and Single Sign-on

This article will help you troubleshoot some of the common issues that may be preventing your scanner from working. Etrieve and Softdocs products work best with Fujitsu brand scanners, and we specifically recommend the 6100, 6200, 7100, and 7200, series models.

Troubleshoot TimeClock Plus sign-ins