Locate Capture's Local Record Files (Mac)

Tags Capture

Overview

In the event of a publishing error, it may be necessary to locate the local .mp4 file created by the Capture Client Software. On a Mac, these video files are saved within the Library folder.

Instructions

Step 1. 

On the menu bar for Finder, click Go > Go to Folder...

Image highlighting the Go to Folder option

Step 2.

Paste the following file path into the Go to Folder dialog box, then click "Go."

/Users/amiller2/Library/Application Support/Desire2Learn/Capture/playlists/offline/

Image highlighting the file path pasted within the Go to Folder dialog box

Step 3.

Locate the appropriate record folder based on date and time.

Image highlighting the date and time that the folder was created

Step 4.

Locate the recording.mp4 file(s) within the subfolders. The MP4 Video file will most likely be in the "0" folder.

Image highlighting the recording.mp4 file

Step 5.

Upload the recording.mp4 file(s) using the Upload Video function within Capture Central.

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