The IAM Cloud Drive Mapper app maps various cloud storage locations such as OneDrive and Teams as drives in Windows Explorer for more central and integrated use.
Below are various basic troubleshooting steps that you can take if you have issues with the app or its mapped drives.
Refresh
If you are logged into the Cloud Drive Mapper, but the drives aren't appearing or don't work correctly, the Refresh option will attempt to map them again.
To do this, right click the Cloud Drive Mapper system tray icon and choose "Refresh settings".
If this doesn't fix the issue, you should restart the Cloud Drive Mapper app or restart the computer.
Reauthenticate
Some issues may cause you to be logged out of the Cloud Drive Mapper, such as a password change, changing networks, or other conditions that cause your authentication to expire.
In these cases, you will need to reauthenticate. To do this, right click the system tray icon and choose "Authenticate Now". If "Authenticate Now" isn't an option, but you suspect there is an authentication issue, you should restart the Cloud Drive Mapper or restart the computer.
After choosing "Authenticate Now" you will get a prompt requesting your email address. You should enter your full @pct.edu email address, here.
After clicking OK, you will receive the following prompt asking you to sign in. You should also enter your full @pct.edu email address, here.
Once you click "Sign in", there may be further authentication steps; once you have completed authenticating, your drives should be mapped within about 30 seconds.
Restart
If the Cloud Drive Mapper appears to be in an inconsistent state or the above troubleshooting steps didn't resolve your issue, you should restart the Cloud Drive Mapper or restart your computer.
To do this, choose the "Exit" option from the system tray icon.
After choosing "Exit", you'll receive a prompt confirming that you would like to exit.
Once you have exited the Cloud Drive Mapper, you can reopen it by choosing it from the Start Menu or restarting the computer.
