Locate Capture's Local Record Files (PC)

Tags Capture

Overview

In the event of a publishing error, it may be necessary to locate the local .mp4 file created by the Capture Client Software. On a PC, these video files are saved within the AppData folder.

Instructions

Step 1. 

On your PC, open a File Explorer Window.

Step 2.

Ensure that "Hidden Items" is checked on under the "View" tab.

Image highlighting the Hidden Items checkbox under the View tab

Step 3.

Browse to the following file location:
Local Disk (C:) > Users > [your user account] > AppData > Local > Desire2Learn > Capture > playlists > offline

Image highlighting the file path for the local record files

Step 4.

Locate the appropriate record folder based on date and time.

Image highlighting the date and time that the folder was last modified

Step 5.

Locate the recording.mp4 file(s) within the subfolders. The MP4 Video file will most likely be in the "0" folder.

Image highlighting the recording.mp4 file

Step 6.

Upload the recording.mp4 file(s) using the Upload Video function within Capture Central.

 

 

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