How to Correct or Cancel the Quantity Received

  1. Go to “Receive”, Journals, Product Receipt

 Shows the location of the product receipt button

  1. If you do not have the “Correct” and “Cancel” buttons, please request these in the Teams chat.
  2. If the “Correct” and “Cancel” buttons are “gray”, this means the Product receipt was invoiced in full, you cannot correct/cancel the receipt and A/P cannot void the invoice.
  3. If the Product receipt was only partially invoiced, then you can only “correct” the line that was not invoiced.
  4. You can only correct the amount received, you cannot correct the Product receipt number or the Date. 
    1. If the number or date is incorrect, select the receipt that needs fixed and then select “Cancel” to cancel the receipt and enter a new receipt with the correct information
    2. The system does not allow for duplicate Product receipt numbers, so you will need to add a “-A” at the end (i.e. CM07182024-A)

Shows the locations of the correct and cancel buttons

  1. Highlight the product receipt that needs fixed and click on Correct:

Shows location of the correct button

  1. Click on the line of the receiver that needs corrected and change the amount in the “Quantity” field and then hit TAB (not Enter). Verify that the system updated the “Deliver Remainder” and “Quantity to be reversed” columns correctly (in this example, I changed the “Quantity” from 1 to 0 on the first line):

Shows the changes in the the “Quantity” field from 1 to 0 on the first line

  1. Click OK at bottom right to save changes.
  2. Click “Preview/Print” to see the revised Product receipt journal

 Here is what the Original Product receipt looked like:

Image of the original product receipt

 

Here is the “Corrected” Product receipt:

Image of the corrected product receipt

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