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Ticket Statuses
Ticket Statuses
Ticket status summary table
Status Name
Dept.
Summary
New
ARP, GS, ITS, PRM
The ticket has been submitted, but is in an approval process or has not been reviewed
Acknowledged
ARP
The ticket has been submitted and reviewed. Work has been scheduled.
Open
PRM, GS
The ticket has been reviewed and assigned
Work in progress
GS
The ticket is actively being worked on
In Process
ARP, ITS, PRM
The ticket is actively being worked on
On Hold
ARP, PRM
The ticket is on hold for any one of the reasons listed below
On Hold - Parts on order
GS
The ticket is on hold until parts arrive
On Hold - Pending scheduling
GS
The ticket is on hold until resources become available to complete the ticket
On Hold - Awaiting funding
GS
The ticket is on hold until a funding source can be identified
On Hold- Awaiting requestor feedback
GS, ITS
The ticket is on hold and requires your input.
On Hold- Awaiting Vendor
ITS
The ticket is on hold awaiting parts on order, awaiting instructions from vendor support, warranty replacement, etc
On Hold - Awaiting Technician
ITS
The ticket is on hold awaiting technician scheduling, research & testing, etc
Open Extended -Project
GS
The ticket will require a project to complete.
Resolved
GS
The issue is believed to be resolved. Awaiting your confirmation.
Complete
GS
Work is completed
Closed
ARP, ITS, PRM
Work is completed
Reopened
ARP, GS, ITS, PRM
The requestor has replied to or commented on this ticket after it was closed.
Requestor Withdrawn
GS
The requestor no longer needs this service
Cancelled
ARP, GS, ITS, PRM
GS has canceled the request or the requestor has withdrawn an ITS ticket.
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Details
Article ID:
144111
Created
Tue 2/7/23 3:59 PM
Modified
Wed 5/1/24 8:33 AM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://pct.teamdynamix.com/TDClient/1803/Portal/KB/ArticleDet?ID=144111">https://pct.teamdynamix.com/TDClient/1803/Portal/KB/ArticleDet?ID=144111</a><br /><br />Ticket Statuses<br /><br />Summary of ticket statuses users might see in TDX