MAC OS - "Your account doesn't allow editing on a mac"

Body

Please Verified that the user has been assigned the right Office license:

  1. log into AZURE and go to there account. 

        2. Under licenses make sure that they have a Microsoft office 365 account.

 

If you have been assigned the right license, please follow the steps below to see if the issue can be fixed:

1. Launch Finder

2. Select Go ➙ Go to Folder… (Shift + ⌘ + G) from the menu bar

  1. Type ~/Library and hit Enter
  2. Locate the "Group Containers" folder
  3. Delete the following files from that folder:
    • UBF8T346G9.ms
    • UBF8T346G9.Office
    • UBF8T346G9.OfficeOsfWebHost 
  4. Empty Trash
  5. Reopen one of the office Products then sign in with your account.

Details

Details

Article ID: 146958
Created
Tue 8/22/23 3:59 PM
Modified
Fri 11/22/24 12:03 AM